Our contact details.
Paul Murphy -Operations Director
Nick Potts - Sales Director
Nominated Data Protection Officer
Unit 11, Westwood Court, Brunel Road, Totton, Southampton SO40 3WX
Phone Number: 02380 663131
The type of personal information we collect
We currently collect and process the following information ( in accordance with Data Protection Act 2018 ):
- Contact telephone number/s
- Bank and/or credit card details
We will never collect sensitive information about you without your prior consent.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To respond to a customer communication as submitted via our website www.Dripool.co.uk
- To quote for services relating to the design and installation, repair or maintenance of your safety pool cover.
- To attend your property for services relating to the installation, repair or maintenance of your safety pool cover.
We also receive personal information indirectly, from the following sources in the following scenarios:
- Local planning authorities ????
- Architects / designers who have been directly contracted by you for the design of a swimming pool including the safety pool cover.
- Pool building companies who have been directly contracted by you for the complete installation of a swimming pool including the safety pool cover.
We use the information that you have given us in order to undertake site visits as necessary and to provide the appropriate quotation for services and materials.
We will not share this information with any organisation without your prior consent.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You may remove your consent at any time. You can do this by contacting firstname.lastname@example.org
(b) We have a contractual obligation.
How we store your personal information
Your information is securely stored and not disclosed without your prior consent. Your data remains confidential at all times.
We keep your personal contact details for the life of the swimming pool cover. Should you move from the property we will dispose of your name, email address and telephone numbers but we will retain the address and details of the installed cover in order to fulfil our duties with regard the ongoing maintenance of the installed safety cover for future owners.
Should the pool or safety cover be removed at any time you have the right to request that we remove your details from our records.
Your data protection rights.
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at email@example.com if you wish to make a request.
How to make a complaint
If you have any concerns about our use of your personal information, you can make a complaint to us at
or alternatively via firstname.lastname@example.org
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk